Frequently Asked Questions (FAQs) – Baaz Wears

Frequently Asked Questions (FAQs) – Baaz Wears

Welcome to the Baaz Wears FAQ page! Here are the most common questions we receive from our customers — all in one place. If you don’t find what you’re looking for, feel free to reach out via our Contact page.

1. What is Baaz Wears?

Baaz Wears is a premium luxury eyewear brand based in Pakistan. We offer high-style, affordable sunglasses and eyewear for both men and women. Whether you're looking for fashion-forward designs or classic pieces, we aim to combine quality, style, and value. Baaz Wears

2. What kinds of products do you sell?

  • Sunglasses for women and men with multiple collections. Baaz Wears

  • Eyewear styles include rimless, geometric designs, metal shades, and other fashion trends. Baaz Wears+1

  • All our sunglasses are UV400 protected, which means they block harmful UV rays. (This is common for fashion sunglasses; if specific models differ, we’ll mention.)

3. Do Baaz Wears sunglasses offer UV protection?

Yes. All Baaz Wears sunglasses are designed with UV400 protection — meaning they effectively block both UVA and UVB rays to protect your eyes. This is essential for eye health and also helps prevent long-term damage such as cataracts or sun-related irritation.

4. What is your shipping policy?

  • Free shipping on orders over PKR 5,999. Baaz Wears

  • Delivery times, shipping charges for orders under the free-shipping threshold, and any delivery restrictions depend on the customer’s location within Pakistan.

  • Order processing time generally depends on the time it takes to pack and dispatch the eyewear once payment is confirmed.

5. What are the payment methods accepted?

We accept various payment methods so your checkout is secure and convenient. These typically include local payment options in Pakistan, major credit and debit cards, and possibly mobile wallets / COD if available (depending on your address). If you're unsure, contact us before purchasing.

6. What is your return, refund or exchange policy?

  • If you receive a defective or incorrect item, you can request a return or exchange.

  • Returns must be in original condition, unused, and with all tags/packaging intact.

  • Refunds are processed once we receive and inspect the returned product.

  • Timeframes for refund/exchange depend on courier times + internal processing.

Note: Policy details (time windows, whether refund or store credit) may vary; please check our “Refund Policy” page for the exact terms.

7. How do I track my order?

  • Once your order is shipped, we will provide a tracking number (or tracking link) via email or SMS.

  • You can check the status of your delivery using that tracking information.

  • If you don’t receive tracking info within the expected time, contact our customer support.

8. What if my items are lost, damaged, or missing?

  • If the package arrives damaged, take photos of the damage, both of the outer packaging and the product, and contact us immediately.

  • If the order is missing or lost in transit, we will assist you in filing a claim with the courier and arrange for replacement or refund as per policy.

9. Can I change the shipping address after placing an order?

  • If the order has not yet been dispatched, there’s a good chance we can change the delivery address.

  • Once the order is shipped, changes are usually not possible (depending on courier rules).

  • Contact us ASAP with your order number to check.

10. How do I know which sunglasses style or size will suit me?

  • Our product pages list dimensions (lens width, bridge, temple length) — compare these with a pair of sunglasses you already own.

  • For frame shape: certain styles (e.g. rimless, geometric, oversized) suit different face shapes better. We often include images from different angles to help you visualize.

  • If unsure, feel free to contact our support team with your face shape or existing measurements, and we can recommend styles.

11. Are there discounts, offers, or loyalty programs?

  • We regularly run promotions (e.g. seasonal sales, limited-time offers) and offer free shipping on qualifying orders. Baaz Wears

  • Subscribe to our newsletter or follow us on social media (Instagram, Facebook) to stay updated on new arrivals, deals, and special codes.

12. How secure is my personal and payment information?

  • We use standard encryption (e.g. SSL) for all transactions to ensure your payment data and personal information are protected.

  • We do not store unnecessary sensitive data. Full details are available on our Privacy Policy page.

13. How can I contact Baaz Wears customer service?

  • You can use the Contact page on our website. Baaz Wears

  • Alternatively, email us, or message via our social media channels (Instagram, Facebook).

  • We aim to respond to customer inquiries within a reasonable time frame (usually 24-48 hours on business days).

Why choose Baaz Wears?

  • Quality & Style: We combine premium materials, UV protection, and fashionable designs.

  • Affordability: Luxury look without luxury prices.

  • Customer-Focused Policies: Fair returns/exchanges, free shipping over threshold, transparency.

If you have any further questions, requests for special frames, or need help picking the perfect pair, please don’t hesitate to reach out. We’re here to help you wear confidence.

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